Question 1

Is there really zero security deposit?

Accepted Answer

Yes! We are proud to offer completely zero security deposit for all our cars. You only pay the rental amount and any additional services you choose. No blocked amounts on your card.

Question 2

What is the kilometer limit and extra km charges?

Accepted Answer

Each booking includes 350 km. For extra kilometers beyond 350 km, charges apply: ₹6/km for 5-seater cars and ₹10/km for 7-seater cars.

Question 3

What are the extra hour charges?

Accepted Answer

If you need the car beyond your booking duration, extra hour charges apply: ₹200/hour for 5-seater cars and ₹300/hour for 7-seater cars.

Question 4

How do I book a car?

Accepted Answer

You can book through our website, call us at +91 97000 93666, or message us on WhatsApp. Choose your car, select dates, provide basic details, and confirm. We'll deliver the car to your location.

Question 5

Can I modify or cancel my booking?

Accepted Answer

Yes, you can modify or cancel your booking. For modifications, contact us at least 2 hours before pickup time. Cancellations made 6+ hours before pickup are free, otherwise nominal charges apply.

Question 6

Do you offer discounts for long-term rentals?

Accepted Answer

Absolutely! We offer attractive discounts: 10% off for 7+ day bookings and 20% off for 30+ day bookings. The discount is automatically applied during checkout.

Question 7

What documents do I need to rent a car?

Accepted Answer

You need: (1) Valid driving license, (2) Government ID proof (Aadhar/PAN/Passport), (3) Address proof. All documents should be original and valid. Copies are not accepted.

Question 8

What is the minimum age to rent a car?

Accepted Answer

The minimum age is 21 years with a valid driving license. For drivers aged 21-25, we may require additional verification or have specific car category restrictions.

Question 9

Can I use a temporary driving license?

Accepted Answer

No, we only accept permanent/full driving licenses. Temporary or learner's licenses are not accepted for car rental. The license should be valid for at least 1 year.

Question 10

Can someone else drive the car?

Accepted Answer

Only the person who books the car can drive it, unless you add additional drivers during booking. Additional drivers must provide valid documents and may incur extra charges.

Question 11

Do you provide doorstep delivery?

Accepted Answer

Yes! We provide free doorstep delivery and pickup across Hyderabad. Our team will bring the car to your location and collect it when you're done.

Question 12

How much time does delivery take?

Accepted Answer

Delivery usually takes 30-60 minutes within city limits. We recommend booking at least 2 hours in advance for guaranteed availability and timely delivery.

Question 13

Can I pick up the car from your location?

Accepted Answer

While we specialize in doorstep delivery, you can also pick up from our locations in Madhapur and Gachibowli. Please mention this preference during booking.

Question 14

What if I return the car late?

Accepted Answer

We offer 1-hour grace period. Beyond that, charges apply: ₹100/hour for hatchbacks, ₹150/hour for sedans, and ₹200/hour for SUVs. Full day charges apply after 3 hours delay.

Question 15

Is insurance included in the rental?

Accepted Answer

Yes, comprehensive insurance is included covering vehicle damage, third-party liability, and theft. However, you're responsible for any damage caused by negligent driving.

Question 16

What happens in case of breakdown?

Accepted Answer

We provide 24/7 roadside assistance. Call our helpline and we'll send help immediately. If the car can't be repaired quickly, we'll arrange a replacement car at no extra cost.

Question 17

What if I meet with an accident?

Accepted Answer

Immediately call our 24/7 helpline and local police if required. Don't admit fault or sign any documents. Our team will guide you through insurance claims and provide support.

Question 18

Do you provide customer support after booking?

Accepted Answer

Yes! We provide 24/7 customer support via phone and WhatsApp. Our team is always ready to help with any queries, emergencies, or assistance during your rental period.

Question 19

Who pays for fuel?

Accepted Answer

The car is delivered with sufficient fuel, and you're responsible for refueling during your rental. We recommend returning the car with the same fuel level to avoid refueling charges.

Question 20

What if the car needs maintenance during rental?

Accepted Answer

Our cars are well-maintained and serviced regularly. If any genuine maintenance issue arises, contact us immediately. We'll either provide roadside assistance or arrange a replacement car.

Question 21

Are tolls and parking included?

Accepted Answer

No, tolls and parking charges are additional and to be paid by you. However, our cars come with FASTag for convenient toll payments on highways.

Question 22

Can I travel to other states?

Accepted Answer

Yes! All our cars come with All India Tourist Permits. You can travel to any state in India without restrictions. Perfect for weekend getaways and long trips.

Question 23

Are the cars sanitized?

Accepted Answer

Absolutely! All cars are thoroughly sanitized before every rental. We follow strict hygiene protocols including deep cleaning, sanitization of all surfaces, and air purification.

Question 24

What payment methods do you accept?

Accepted Answer

We accept all major payment methods: Credit/Debit cards, UPI, Net Banking, and cash. Online payments get instant confirmation, while cash payments are collected during delivery.

Question 25

Do you have customer reviews?

Accepted Answer

Yes! We have 4.8+ star ratings from thousands of happy customers. Check our Google reviews, website testimonials, and social media pages for genuine customer feedback.

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