Privacy Policy

Universal Self Drive Cars ("we", "our", or "us") operates the website www.universalselfdrivecars.in and provides self-drive car rental services across Hyderabad. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

2. How We Use Your Information

• •To process and manage your car rental bookings, including delivery and pickup coordination
• •To verify your identity and driving credentials as required by Indian motor vehicle regulations
• •To communicate with you about bookings, confirmations, support requests, and service updates
• •To process payments and handle billing-related queries
• •To improve our website, services, and customer experience based on usage patterns
• •To send promotional offers and updates about new cars or services (you can opt out at any time)
• •To comply with legal obligations and resolve any disputes

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data in the following circumstances:

• •Service Providers: With trusted partners who assist in operating our business, such as payment processors, insurance providers, and roadside assistance teams.
• •Legal Requirements: When required by law, regulation, or legal proceedings, or in response to requests from law enforcement authorities.
• •Insurance Claims: In the event of an accident or damage, relevant information may be shared with insurance companies to process claims.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption for data transmission. However, no method of electronic storage or internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Booking records are retained for a minimum of 3 years as per Indian taxation and regulatory requirements. You may request deletion of your data by contacting us, subject to legal retention obligations.

6. Your Rights

Under applicable Indian data protection laws, you have the right to:

• •Access the personal data we hold about you
• •Request correction of inaccurate or incomplete information
• •Request deletion of your personal data (subject to legal requirements)
• •Withdraw consent for marketing communications at any time
• •Lodge a complaint with the relevant data protection authority

7. Third-Party Links

Our website may contain links to third-party websites such as WhatsApp, Google Maps, and social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their respective privacy policies before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. The minimum age to rent a vehicle is 21 years with a valid driving license.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.